Frequently Asked Questions

 

Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?

A: To see a complete list of payment options accepted on the Skyrunningshoes.com website.

Q: HOW CAN I CHECK THE STATUS OF MY ORDER?

A: If you have your order confirmation number, click here to check the status of your order. To learn about more about order tracking.

Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

A: Allow 3 – 10 business days for receipt within the United States. This time frame includes both processing and shipping time.

Q: WHAT ARE THE COSTS?

A: To see a complete list of shipping options and costs for purchases made on the Skyrunningshoes.com website.

Q: WHAT IS YOUR RETURN POLICY?

A: To see our Return/Exchange Policy and instructions for making a return or an exchange.

Q: WHY CAN'T I PRINT MY RETURN LABEL?

A: If you are experiencing difficulty printing your return label, we are happy to assist you. 

Q: I DIDN'T RECEIVE AN ORDER CONFIRMATION OR SHIPMENT NOTIFICATION BY EMAIL. HOW CAN I GET ANOTHER COPY?

A: If you have your order confirmation number, click here to check the status of your order. If you do not have your order confirmation number and did not receive a copy of your order confirmation or shipment notification, contact us here.  To learn more about order tracking

Q: WHY DOESN'T THE TRACKING NUMBER WORK?

A: It may take 24 hours before tracking information appears on the USPS website. For further assistance, contact us

Q: UPS SAYS MY ORDER WAS DELIVERED BUT I DID NOT RECEIVE IT. WHAT CAN I DO?

A: A Customer Service associate will be happy to assist you. Contact us.

Q: HOW CAN I GET A DISCOUNT THAT WASN'T APPLIED TO MY ORDER?

A: Please contact Skyrunningshoes.com Customer Service here with the specific promotion or discount and the order will be reviewed. Applicable discounts will be applied once the order has been shipped.

Q: WHAT IF I FIND THE SAME ITEM ON ANOTHER WEBSITE AT A
BETTER PRICE?

A: If you find your exact item for a lower price on another website within 10 days of placing your order, we will refund you 100% of the difference between the lower price and Skyrunningshoes.com's price. We'll even refund the difference if we lower the price at Skyrunningshoes.com!

Q: DO YOU CARRY A SPECIFIC BRAND/SIZE/COLOR/WIDTH?

A: Below are two quick and easy ways to find the products you are looking for:

• Click on the "Advanced Search" link at the top of this page and you will be taken to a page where you can select multiple search criteria, including brand, color, size, and width. After making your selection, the results of your search will be displayed.
• Click on the "Brands" link at the top of this page and you will be taken to a page that includes our complete list of brands. Click on any brand link to view all products that we currently carry for that brand.

Q: DO YOU SHIP TO ADDRESSES OUTSIDE THE U.S.?

A:  Skyrunningshoes.com does not offer international shipping at this time. Please continue to check back and we would love to hear from you if you are in a country that wants to see Skyrunningshoes.com available!

Q: DO YOU SHIP TO PO / APO ADDRESSES?

A:  At this current time, we do not ship to PO boxes and APO addresses. We apologize for the inconvenience and are working on having this live as soon as possible.

Q: DO YOU HANDLE BACK ORDERS?

A: No. Skyrunningshoes.com does not handle back orders. 

Q: WHEN DO YOU CHARGE A CREDIT CARD FOR AN ORDER?

A: Skyrunningshoes.com charges a credit card at checkout. In the event that your order ends up being cancelled by Skyrunningshoes.com, you will be refunded. This can take an additional 2 – 10 business days to post to your account, depending on your credit card company.

Q: DO YOU SELL GIFT CERTIFICATES?

A: Yes. Buying Skyrunningshoes.com Gift Certificates is quick and easy. To buy a Skyrunningshoes.com Gift Certificate, click here. Or, to learn more about Skyrunningshoes.com Gift Certificates, click here. Gift Certificates cannot be combined with rewards or coupons.

Q: HOW DOES SKYRUNNINGSHOES.COM CALCULATE SALES TAX?

A: Unless specifically indicated, Skyrunningshoes.com is the seller of items purchased on our site.

Items sold by Skyrunningshoes.com are subject to tax when shipped to destinations in: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NY, NV, OH, OK, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY. Any applicable tax will be applied to the price you pay for taxable items, less any and all extra savings.

Q: CCPA: HOW DO I CONTACT SKYRUNNINGSHOES.COM ABOUT MY CALIFORNIA RESIDENT PRIVACY RIGHTS?

A: Skyrunningshoes.com is utilizing a centralized CCPA Compliance Center to support California Residents. The CCPA Compliance Center can be reached at 1-833-909-1597. In addition, California residents seeking to submit a rights request may use the links in the footer of the Skyrunningshoes.com website.

Q: CCPA: WHERE DO I FIND INFORMATION THE SKYRUNNINGSHOES.COM PRIVACY POLICY AND MY CALIFORNIA PRIVACY RIGHTS?

A: Skyrunningshoes.com maintains a special section of our Privacy Policy dedicated to CCPA. Please to review our policy.

Q: HAVE A QUESTION ABOUT THE STATUS OF YOUR EXISTING SHOE FAN REWARDS ACCOUNT?

A: ShoeFan Rewards has a new name, fresh look and even more perks. If your account was created before 3/23/2021, you will need to reset your password to access your account and previously earned points. All existing Skyrunningshoes.com points and rewards will be synced with your new account. Points and rewards will not expire during this time. 

Q: I AM A MYSHOES REWARDS MEMBER. WHY CAN'T I SEE MY NEWLY EARNED POINTS IN MY ACCOUNT?

A: Please wait 30 days from the date of purchase for newly earned points to appear in your account and be available for redemption. 

Q: WHAT IS ID.ME AND HOW DO I ACCESS MY DISCOUNT?

A: With ID.me, you can verify your group status, and gain access to amazing group discounts from hundreds of the most popular brands. ID.me maintains all your credentials in one place, so your shopping can go smoothly. Through this verification technology you can take advantage of discounts and other online marketplace benefits. Over 500 brands have exclusive offers through ID.me.